If your Rexton hearing aid is not turning on, try replacing the wax guard or cleaning the microphone and receiver. If that doesn’t work, check the battery or try resetting the hearing aid.
Another common issue with hearing aids is feeling blocked or plugged up. This can happen when the sound of your own voice or the sound emitted by the hearing aid itself can’t escape from inside the ear. To troubleshoot these problems and more, refer to the Rexton troubleshooting guide or watch YouTube tutorials for step-by-step instructions.
1. Understanding Hearing Aid Malfunctions
Clogged With Wax Or Debris
One of the most common reasons for a hearing aid to sound weak or stop working completely is that it becomes clogged with wax or debris. This can happen over time as the hearing aid is worn and used daily. If your hearing aid has a wax guard, you can try replacing it with a fresh one to see if that resolves the issue. Additionally, if you have a cleaning tool such as a brush or pick, it is recommended to clean both the microphone and receiver (speaker) to ensure they are free from any blockages. Taking care of your hearing aid and regularly cleaning it can help prevent this issue from occurring.
Dead Or Weak Sound
Experiencing dead or weak sounds from your hearing aid can be frustrating and affect your ability to hear clearly. There are a few possible reasons for this issue. As mentioned earlier, the hearing aid may be clogged with wax or debris, which can restrict the sound from being transmitted properly. Other potential causes include a low battery, a faulty receiver (speaker), or issues with the amplifier or sound processor of the hearing aid. In such cases, it is recommended to check the battery and replace it if necessary. If the issue persists, it may be best to consult with a hearing healthcare professional to diagnose and resolve the problem.
Blocked Feeling In The Ears
It is not uncommon to experience a blocked feeling in the ears when wearing hearing aids. This sensation can occur because the sound produced by the hearing aid, as well as the sound of our own voice, is unable to escape from inside the ear. If the hearing aid physically closes the ear, this sensation can be amplified. To alleviate this feeling, it is important to ensure that the hearing aid is fitted properly and that the settings are adjusted accordingly. If discomfort persists, it is recommended to consult with a hearing healthcare professional who can make the necessary adjustments or suggest alternative solutions to improve your comfort and overall experience with the hearing aids.
2. Cleaning And Maintenance Tips
Proper cleaning and maintenance of your Rexton hearing aids are crucial for ensuring optimal performance and longevity. By implementing the following cleaning and maintenance tips, you can avoid common issues and keep your hearing aids in top condition.
Replacing The Wax Guard
The wax guard is a small filter that helps prevent wax and debris from clogging the hearing aid receiver. Over time, the wax guard can become blocked, leading to reduced sound quality or even complete blockage. To replace the wax guard, follow these steps:
- Gently remove the old wax guard using a wax guard removal tool or tweezers.
- Insert a new wax guard into the designated slot, ensuring it is securely in place.
- If your hearing aid does not have a visible wax guard, consult the user manual or contact your hearing care professional for guidance on replacing the internal wax guard.
Cleaning The Microphone And Receiver
The microphone and receiver of your hearing aids can accumulate dirt, wax, and debris over time, which can affect sound quality. Regular cleaning can help prevent these issues. Follow these steps to clean the microphone and receiver:
- Using a soft, dry brush or cleaning tool provided with your hearing aids, gently brush the microphone and receiver to remove any visible debris.
- Inspect the microphone and receiver for wax or blockage. If necessary, use a wax pick or loop tool to carefully remove any accumulated wax.
- Do not use water, cleaning solutions, or alcohol-based products to clean the microphone and receiver, as they can damage the delicate components.
Proper Storage And Care
Proper storage and care of your hearing aids can significantly impact their performance and lifespan. Follow these guidelines to ensure proper storage and care:
- When not in use, store your hearing aids in a protective case to prevent dust, moisture, and damage.
- Avoid exposing your hearing aids to extreme temperatures, as it can damage the internal components.
- Remove your hearing aids before showering, swimming, or engaging in any water-related activities. Moisture can damage the electronics.
- Regularly check the battery compartment for any corrosion or debris. If necessary, clean it with a dry cloth or contact your hearing care professional for assistance.
By following these cleaning and maintenance tips, you can ensure that your Rexton hearing aids continue to provide you with clear and comfortable sound for years to come.
3. Troubleshooting Steps For Common Issues
When it comes to Rexton hearing aids, it’s not uncommon to encounter occasional issues. However, with a few troubleshooting steps, you can easily resolve common problems that may arise. In this section, we will discuss how to troubleshoot three common issues: hearing aids not turning on, poor sound quality, and feedback or whistling noises.
Hearing Aid Not Turning On
If your Rexton hearing aid isn’t turning on, there are a few things you can try:
- Check the battery: Ensure that the battery is properly inserted and correctly oriented. If the battery is dead, replace it with a fresh one.
- Reset the hearing aid: Consult the user manual for your specific Rexton hearing aid model to find the instructions on how to reset it. In most cases, removing and reinserting the battery can help reset the device.
- Clean the contacts: Over time, dirt and debris can accumulate on the battery contacts, preventing proper electrical connections. Use a clean, dry cloth or a soft brush to gently clean the contacts.
Poor Sound Quality
If you are experiencing poor sound quality with your Rexton hearing aid, try the following troubleshooting steps:
- Check the volume. Ensure that the volume is set at an appropriate level. It’s also important to check for any accidental volume adjustments.
- Clean the hearing aid: Wax and debris can build up on the microphone and receiver of your hearing aid, causing sound distortion. Use a cleaning tool provided with your hearing aid or a soft brush to remove any buildup.
- Replace wax guards: Some Rexton hearing aids come with wax guards to protect the device from wax accumulation. Check if your model has a wax guard and replace it if necessary.
Feedback Or Whistling Noises
If you hear feedback or whistling noises from your Rexton hearing aid, try the following troubleshooting steps:
- Reposition the hearing aid: Ensure that the hearing aid is properly inserted in your ear and fits snugly. Adjust the position if needed to minimize feedback.
- Check for blockage: Sometimes, wax or debris can block the sound outlet of the hearing aid, causing feedback. Clean the sound outlet using a cleaning tool or a soft brush.
- Consult a professional. If the feedback issue persists, it’s advisable to contact your hearing care professional for further assistance.
By following these troubleshooting steps, you can often resolve common issues with your Rexton hearing aid. However, if the problem persists, it’s recommended to seek professional help to ensure proper functionality and performance.
4. Resetting Your Hearing Aid
Resetting your Rexton hearing aid can often resolve technical issues and restore optimal performance. Follow these step-by-step instructions to reset different Rexton models:
How To Reset Different Rexton Models
Rexton E-Series
- Press and hold both the program and volume buttons simultaneously for 10 seconds
- Release the buttons when you see the LED light flash twice
- Your hearing aid is now reset
Rexton Emerald
- Open and close the battery door on the hearing aid three times
- Wait for the LED light to flash twice
- Your hearing aid is now reset
Rexton Adore Li
- Remove the battery from the hearing aid
- Wait for 30 seconds
- Reinsert the battery into the hearing aid
- Your hearing aid is now reset
Step-by-step Instructions
Perform the following steps to reset your Rexton hearing aid:
- Refer to the specific instructions for your Rexton model mentioned above
- Make sure your hearing aid is turned off
- Follow the reset instructions for your specific model
- If successful, the LED light on your hearing aid should flash to indicate that it has been reset
- Turn on your hearing aid to see if the issue has been resolved
Troubleshooting After Resetting
After resetting your Rexton hearing aid, it’s important to perform troubleshooting steps to ensure the issue has been fully resolved:
- Check for any visible physical damage or debris in your hearing aid
- Clean your hearing aid using appropriate tools provided by Rexton
- Replace the battery with a new one if necessary
- If the issue persists, contact your hearing healthcare professional for further assistance
Resetting your Rexton hearing aid can often be a quick and effective solution for troubleshooting technical problems. By following the correct steps for your specific model, you can restore the optimal function of your hearing aid and continue enjoying better hearing.
5. Seeking Professional Help
When it comes to troubleshooting issues with your Rexton hearing aid, there may come a time when seeking professional help is necessary. Although you can try some troubleshooting steps on your own, there are certain situations where the expertise of a hearing healthcare professional is invaluable.
When To Consult A Hearing Healthcare Professional
There are a few indicators that suggest it’s time to reach out to a hearing healthcare professional for assistance with your Rexton hearing aid:
- If you have tried all the troubleshooting steps recommended by Rexton and are still experiencing issues with your hearing aid,
- If your hearing aid suddenly stops working or has significantly decreased in volume despite using new batteries,
- If you notice physical damage to your hearing aid, such as a broken shell or loose parts,
- If your hearing aid emits feedback or unusual noises,.
- If you are unsure how to properly clean or maintain your hearing aid.
By seeking professional help in these situations, you can ensure that any underlying issues with your Rexton hearing aid are properly diagnosed and resolved. A hearing healthcare professional has the expertise and specialized equipment to troubleshoot and fix more complex problems.
Importance Of Regular Check-ups
Regular check-ups with a hearing healthcare professional are an essential part of maintaining the optimal performance of your Rexton hearing aid. These check-ups allow the professional to keep track of your hearing health, monitor the functionality of your hearing aid, and make any necessary adjustments or repairs. Regular check-ups can help prevent major issues from occurring and prolong the lifespan of your hearing aid.
Rexton Service And Support Options
Rexton provides a range of service and support options to ensure that you receive the assistance you need for your hearing aid.
| Option | Description |
|---|---|
| Rexton authorized retailers | Visit an authorized retailer for immediate support, including troubleshooting, repairs, and adjustments. |
| Rexton customer service | Contact Rexton’s customer service team for assistance with any questions or concerns you may have about your hearing aid. |
| Rexton website resources | Explore the Rexton website’s FAQ section and other resources for helpful information on troubleshooting and maintenance. |
By utilizing these service and support options provided by Rexton, you can ensure that your hearing aid receives the necessary care and attention it needs to continue functioning optimally.
Frequently Asked Questions
Why Is My Left Hearing Aid Not Turning On?
If your left hearing aid is not turning on, it could be due to a clog caused by wax or debris. Check if your hearing aid has a wax guard and replace it if necessary. Use a cleaning tool to clean the microphone and receiver. If the issue persists, contact your audiologist for further assistance.
How Do I Reset My Hearing Aid?
To reset your hearing aid, clean the microphone and receiver with a cleaning tool. Replace the wax guard if necessary. If the issue persists, contact your audiologist for further assistance.
Why Would A Hearing Aid Just Stop Working?
A hearing aid may stop working if it becomes clogged with wax or debris. Try replacing the wax guard or using a cleaning tool to clean the microphone and receiver.
Why Do My Ears Feel Blocked With Hearing Aid?
The feeling of blocked ears with a hearing aid is due to the sound of your own voice being trapped inside. Additionally, the sound emitted by the hearing aid itself can contribute to this sensation. Cleaning the microphone and receiver and replacing wax guards may help.
Why Is My Left Hearing Aid Not Working?
If your left hearing aid is not turning on, it might be due to a drained battery or a technical issue. Try changing the battery or resetting the hearing aid to see if that resolves the problem.
Conclusion
Troubleshooting issues with your Rexton hearing aid can be frustrating, but there are simple steps you can take to resolve common problems. Cleaning the hearing aid and replacing wax guards are important for maintaining optimal performance. Remember to check the battery and earmold, and use a dehumidifier when needed.
If problems persist, it’s best to reach out to your audiologist for further assistance. Taking care of your hearing aid will ensure a smooth and enjoyable experience.
Hi….
I have the Rexton Adore hearing aids and my problem is that I just put in the charger to charge for the night and I am getting a full red light indicator on my the left side of the charger. What is wrong and should I take it back to my retail outlet to see if they can resolve it?
It sounds like there might be an issue with your Rexton Adore hearing aid charger. A full red light indicator typically indicates that the device is fully charged or that there might be a malfunction with the charger itself.
Here are a few steps you can try to troubleshoot the issue before taking it back to the retail outlet:
If you’re still under warranty or have a service agreement, the retail outlet should be able to help you resolve the issue or provide a replacement if needed.
I have a pair of Rexton adore LI and halfway through the day, even though the batteries is fully charged, the left hearing aid stops working the right hearing aid is fine and your website says to remove the battery. Well, as you know, the LI model is a lithium battery and it cannot be removed unless I send it to Rexton through Costco so not sure what to do. I guess I will check with Costco Hearing in San Leandro California tomorrow Monday, June 3 if you have any ideas I’d like to hear them. I have changed the silicone wax guard so it’s clean. Let me know. Thank you Michael Lord.
It sounds like you’re experiencing a frustrating issue with your Rexton Adore LI hearing aids. Since you’ve already tried changing the silicone wax guard and the issue persists, here are a few additional steps you can consider:
Check for Moisture: Sometimes, moisture can affect the performance of hearing aids. Use a drying kit or dehumidifier designed for hearing aids to ensure they are completely dry overnight. Moisture can sometimes cause temporary malfunctions.
Reset the Hearing Aid: Although you can’t remove the battery yourself, you can try a reset procedure. This typically involves turning the hearing aid off and on again or following specific instructions provided by Rexton for your model.
Inspect for Physical Damage: Carefully inspect the hearing aid for any signs of physical damage or debris that might be affecting its functionality.
Contact Costco Hearing: Since you mentioned contacting Costco Hearing, they can provide specialized assistance and may be able to arrange servicing or replacement if necessary. They have the resources to handle warranty issues and technical support.
Software Update: Sometimes, updating the firmware or software of the hearing aids can resolve unexpected issues. Your provider can assist with this process.
Temporary Workaround: If none of the above steps resolve the issue, consider using your right hearing aid until you can get a definitive solution from Costco or Rexton.
It’s important to reach out to Costco Hearing as planned to discuss the problem further. They have the expertise to diagnose the issue and facilitate any necessary repairs or replacements under warranty. Hopefully, they can resolve the issue quickly so you can continue to enjoy clear sound with both hearing aids.