Elkay Drinking Fountain Troubleshooting: Easy Fixes and Solutions

To troubleshoot an Elkay drinking fountain, ensure the water supply is on and the filters are clean. Proper maintenance and addressing common issues promptly can extend the fountain’s lifespan and ensure optimal performance.

Elkay drinking fountains are a popular choice for schools, offices, and public spaces due to their durability and efficiency. However, like any other appliance, they may encounter issues that require troubleshooting. By understanding the common problems that can arise and the steps to resolve them, you can keep your Elkay drinking fountain functioning smoothly.

In this guide, we will explore some troubleshooting tips to help you identify and fix issues with your Elkay drinking fountain.

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Common Issues With Elkay Drinking Fountains

Water Flow Problems

Water flow problems in Elkay drinking fountains can arise due to clogs or issues with the water supply.

  • Check for any blockages in the water line that may be restricting flow.
  • Ensure the water supply valve is fully open to allow for proper water flow.
  • Inspect the fountain’s drain to see if there are any obstructions causing water backup.

Cooling System Malfunctions

If the cooling system in your Elkay drinking fountain is malfunctioning, it can impact the water temperature.

  1. Check the thermostat settings to ensure they are correctly configured.
  2. Inspect the refrigeration unit for any signs of damage or leaks.
  3. Clean the cooling unit and ensure there is proper ventilation for optimal performance.

Diy Troubleshooting Steps

In this section, we will delve into some DIY troubleshooting steps to address common issues with Elkay drinking fountains. By following these simple steps, you may be able to resolve the problem without the need for professional assistance.

Check For Power Supply

  • Verify the power source is connected properly.
  • Inspect the power cord for any damage.
  • Check if power outlet is functioning.
  • Reset the circuit breaker, if necessary.

Inspect Water Supply Connection

  1. Ensure the water line is connected securely.
  2. Check for any leaks or obstructions in the water supply.
  3. Clean the water filter for optimal performance.
  4. Test the water flow by activating the fountain.

Replacing And Repairing Components

The maintenance and proper functioning of your Elkay drinking fountain are essential for ensuring uninterrupted access to clean drinking water. Replacing and repairing components such as filters and the cooling system is crucial in upholding the efficiency and performance of the fountain.

Replacing Filters

Regularly replacing the filters in your Elkay drinking fountain is vital for maintaining the purity and quality of the water dispensed. To replace the filters, follow these steps:

  1. Turn off the water supply to the fountain.
  2. Open the front panel of the fountain to access the filter compartment.
  3. Unscrew the old filter and dispose of it properly.
  4. Install the new filter by screwing it into place.
  5. Close the front panel and turn on the water supply.

Repairing Cooling System

If you encounter issues with the cooling system of your Elkay drinking fountain, you can troubleshoot and repair it by following these guidelines:

  • Ensure that the power supply to the fountain is disconnected.
  • Inspect the cooling unit for any signs of damage or malfunction.
  • Clean the condenser coils and fan to remove any dirt or debris that may be obstructing airflow.
  • If the cooling system still does not function properly, consider contacting a certified technician to diagnose and repair the issue.

Maintenance Tips For Elkay Drinking Fountains

Keep your Elkay drinking fountains in top condition by regularly cleaning the filter and inspecting the water flow. Check for leaks and ensure the drainage system is clear. Test the water pressure and temperature to troubleshoot any issues and maintain optimal performance.

Maintenance Tips for Elkay Drinking Fountains

Drinking fountains are an integral part of many public spaces, providing fresh and clean drinking water to countless individuals. Just like any other appliance, Elkay drinking fountains require regular maintenance to ensure optimal performance and longevity. By following a few maintenance tips, you can keep your Elkay drinking fountain in top condition, providing a reliable source of hydration for years to come.

Cleaning and Sanitizing

Regular cleaning and sanitizing of your Elkay drinking fountain is crucial to ensure a safe and hygienic drinking experience. Over time, debris, bacteria, and other contaminants can accumulate in the fountain, compromising water quality. Follow these steps to effectively clean and sanitize your Elkay drinking fountain:

1. Start by turning off the water supply and disconnecting the fountain from the power source for safety.

2. Remove any debris or objects in the fountain, such as empty bottles or wrappers.

3. Prepare a cleaning solution by mixing a mild, non-abrasive detergent with warm water. Use a soft cloth or sponge soaked in this solution to wipe down the exterior surfaces, removing any dirt or stains.

4. Pay special attention to the bowl and spout area, as these are the parts that come into direct contact with water. Use a bottle brush or pipe cleaner to reach into tight spaces and remove any build-up.

5. Rinse all surfaces thoroughly with clean water to remove any residue from the cleaning solution.

6. To sanitize the fountain, prepare a sanitizing solution by mixing a small amount of bleach with water. Follow the manufacturer’s instructions for the appropriate bleach-to-water ratio.

7. Use a clean cloth or sponge soaked in the sanitizing solution to wipe down all surfaces, including the bowl, spout, and other high-touch areas.

8. After sanitizing, rinse all surfaces thoroughly with clean water to remove any traces of bleach.

Regular Inspection

In addition to regular cleaning and sanitizing, it is important to conduct regular inspections of your Elkay drinking fountain. Inspections will help identify any potential issues before they escalate, allowing for timely repairs or replacements. Consider the following aspects during your regular inspections:

1. Check the water flow: Ensure that water is flowing smoothly out of the spout, without any leaks or blockages. If you notice any issues, consult the manufacturer’s manual or contact a professional for assistance.

2. Inspect the filters: If your Elkay drinking fountain has filters, inspect them regularly and replace them according to the manufacturer’s recommendations. Clean filters will ensure optimal water quality and prevent clogs.

3. Examine the plumbing connections: Inspect the connections between the drinking fountain and the water supply to ensure there are no leaks or loose fittings. Tighten any loose connections as necessary.

4. Test the cooling and refrigeration system (if applicable): If your Elkay drinking fountain has a cooling or refrigeration system, test it periodically to ensure it is functioning properly. Consult the manufacturer’s manual for instructions on how to test and troubleshoot the system if needed.

By following these maintenance tips and conducting regular cleaning, sanitizing, and inspections, you can ensure that your Elkay drinking fountain remains in excellent condition, delivering fresh and clean drinking water to all who use it. Remember, a well-maintained drinking fountain not only promotes hydration but also contributes to a healthy and hygienic environment in public spaces.

Professional Assistance And Support

When it comes to troubleshooting your Elkay drinking fountain, seeking professional assistance and support can be highly beneficial. With their expertise and experience, they can help diagnose the issue quickly and provide the necessary solutions. In this section, we will discuss two avenues you can explore for professional assistance and support – contacting customer service and seeking professional repair services.

Contacting Customer Service

If you are experiencing problems with your Elkay drinking fountain, reaching out to their customer service is a great first step. Their knowledgeable staff is trained to assist you with any troubleshooting questions or concerns you may have. To get in touch, follow these simple steps:

  1. Visit the Elkay website at www.elkay.com.
  2. Navigate to the “Contact Us” page.
  3. Fill out the contact form with your name, email address, and a detailed description of the issue you are facing. Be sure to include the model number and any relevant details.
  4. Submit the form and wait for a response.

Elkay’s customer service team will promptly review your inquiry and get back to you with the next steps. They may provide troubleshooting tips or recommend further actions to resolve the issue. Remember to check your email regularly for updates from Elkay.

Seeking Professional Repair Services

If the problem with your Elkay drinking fountain persists despite troubleshooting efforts, it may be time to seek professional repair services. A trained technician will possess the knowledge and skills needed to diagnose and fix complex issues. Here are some steps you can take to find a reliable repair service:

  1. Search for local appliance repair companies that specialize in drinking fountain repairs.
  2. Read customer reviews and ratings to gauge their reliability.
  3. Contact the repair services and describe the problem you are facing with your Elkay drinking fountain.
  4. Inquire about their experience with Elkay products and their availability for a service appointment.
  5. If satisfied, schedule an appointment for the technician to assess and repair your drinking fountain.

When the technician arrives, be sure to provide them with all the necessary information about the issue. Share any steps you have already taken to troubleshoot the problem. This will help them in their diagnosis and potentially save time in finding a solution.

Remember, seeking professional assistance and support can save you time and frustration when dealing with a malfunctioning Elkay drinking fountain. Whether you contact customer service or enlist the help of a repair service, their expertise will ensure that your drinking fountain is up and running smoothly in no time.

Frequently Asked Questions For Elkay Drinking Fountain Troubleshooting

What Should I Do If My Elkay Drinking Fountain Is Not Cooling The Water?

Check if the thermostat is set to the appropriate temperature. Ensure that the refrigeration system is functioning properly.

How Can I Fix Low Water Pressure In My Elkay Drinking Fountain?

Check the water supply line for any clogs or obstructions. Adjust the water pressure regulator if necessary or contact a plumber for assistance.

Why Is My Elkay Drinking Fountain Making A Loud Noise When Dispensing Water?

The noise could be caused by air trapped in the lines. Bleed the air out by running the fountain for a few minutes. If the noise persists, contact a technician.

What Should I Do If My Elkay Drinking Fountain Is Leaking Water?

Inspect the water supply line, connections, and valve for any leaks. Tighten any loose connections and replace any damaged parts.

How Often Should I Clean And Sanitize My Elkay Drinking Fountain?

It is recommended to clean and sanitize your Elkay drinking fountain at least once a month to ensure hygienic and safe drinking water.


Troubleshooting your Elkay drinking fountain is a manageable task when armed with the right knowledge. By following the steps outlined you can effectively identify and rectify common issues with your fountain, ensuring it continues to provide clean, refreshing water to all who need it.

Keep these tips in mind the next time you encounter a problem with your Elkay drinking fountain.

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