Verifone Ruby 2 Troubleshooting: Fix Common Issues Fast

To troubleshoot Verifone Ruby 2, do not unplug the system. Potential issues with the POS system can be resolved by following a troubleshooting checklist provided by Verifone support.

This checklist helps in addressing communication errors and other technical glitches that may arise during transactions. Additionally, support articles and resources on Verifone’s official website can provide further assistance in resolving any issues with the Ruby 2 POS system. Resetting the Verifone Sapphire and Ruby devices can also help in resolving any persistent problems.

By following these steps, you can effectively troubleshoot and resolve any issues you may encounter with the Verifone Ruby 2 POS system.


Section 1: Overview Of Verifone Ruby 2

The Verifone Ruby 2 is a powerful point-of-sale (POS) system designed to streamline operations and enhance customer experiences in various industries. This cutting-edge technology comes equipped with numerous features and capabilities, making it an ideal choice for businesses of all sizes.

Verifone Ruby 2 offers a wide range of features and capabilities that contribute to its effectiveness as a POS system. These features ensure seamless operations and enable businesses to provide personalized and meaningful customer experiences. Some key features of Verifone Ruby 2 include:

  • Advanced payment processing capabilities
  • Efficient inventory management
  • Robust reporting and analytics tools
  • Easy-to-use touchscreen interface
  • Integrated loyalty programs
  • Flexible configuration options

With these features, Verifone Ruby 2 empowers businesses to streamline their operations, improve customer service, and drive revenue.

While Verifone Ruby 2 is a reliable and technologically advanced POS system, occasional issues may still arise. To ensure seamless operations and minimize disruptions, troubleshooting is of paramount importance. Effective troubleshooting allows businesses to identify and resolve issues promptly, preventing any potential downtime or loss of revenue.

Here are some reasons why troubleshooting is crucial for businesses utilizing Verifone Ruby 2:

  1. Optimize system performance: By troubleshooting any issues, businesses can optimize the performance of their Verifone Ruby 2 POS system. This ensures that transactions are processed smoothly, inventory is accurately managed, and customers are provided with a seamless checkout experience.
  2. Minimize disruptions: Troubleshooting helps businesses identify issues and resolve them before they impact operations. By proactively addressing any technical glitches or software hiccups, Verifone Ruby 2 users can minimize disruptions, keeping their business running smoothly.
  3. Maximize uptime: By promptly resolving issues through effective troubleshooting, businesses can maximize uptime and avoid any prolonged downtime. This ensures that customers can be served efficiently, leading to increased customer satisfaction and revenue.

Overall, troubleshooting is crucial for businesses utilizing Verifone Ruby 2, as it enables them to maintain a reliable and efficient POS system, providing a seamless experience for both their employees and customers.

Issue 1: Printer Troubleshooting

One of the common issues that can arise with the Verifone Ruby 2 POS system is printer problems. When the printer malfunctions, it can disrupt the seamless operation of the system, leading to delays and potential customer dissatisfaction. In this section, we will discuss some common printer issues and how to troubleshoot them.

Understanding Printer Mechanical Failure

Printer mechanical failure occurs when there are physical problems with the printer components. These issues can range from paper jams to worn-out parts. Here are a few potential mechanical failures:

  • Paper jams: The printer may encounter difficulties in feeding the paper, resulting in jammed paper inside the printer.
  • Worn-out parts: Over time, printer components such as rollers and gears can become worn out, hindering their functionality.
  • Printer alignment issues: If the printer is not properly aligned, it may not print correctly, causing misaligned text or distorted images.
  • Printer head blockages: Clogged printer heads can lead to poor print quality or no printing at all.

When faced with a a printer mechanical failure, it is essential to take the following steps to resolve the issue:

  1. Check for paper jams and carefully remove any stuck paper, following the manufacturer’s instructions.
  2. Inspect the printer for any visible signs of damage or worn-out parts. If identified, replace the faulty components accordingly.
  3. Ensure the printer alignment is correct by adjusting the settings as per the manufacturer’s guidelines.
  4. If the printer head is clogged, clean it with a printer head cleaning solution or follow the manufacturer’s instructions for unclogging.

Troubleshooting Printer Communication Errors

Printer communication errors can occur when there is a breakdown in the connection between the Verifone Ruby 2 system and the printer. These errors can result from various factors, including:

  • Faulty cables or connectors
  • Incorrect port settings
  • Software conflicts
  • Network issues

To troubleshoot printer communication errors, consider the following steps:

  1. Start by checking the physical connections between the Verifone Ruby 2 system and the printer. Ensure the cables are securely connected and check for any damage.
  2. Verify that the port settings on both the Verifone Ruby 2 system and the printer are correctly configured.
  3. Update the printer driver software to the latest version and ensure it is compatible with the Verifone Ruby 2 system.
  4. If using a networked printer, check the network connection and ensure it is functioning properly.

By following these troubleshooting steps, you can address common printer issues and ensure the smooth operation of your Verifone Ruby 2 POS system.

Issue 2: Point Of Sale (pos) Functions

When it comes to operating the Verifone Ruby 2 POS system, users may encounter various challenges and issues related to its point of sale (POS) functions. In this section, we will explore some common problems and provide troubleshooting tips to help you resolve them quickly and efficiently.

Basic Navigation Of The Pos

The first step in troubleshooting POS functions is familiarizing yourself with the basic navigation of the Verifone Ruby 2 system. This includes understanding the layout of the screen, accessing different menus, and navigating through the various options.

  1. Start by familiarizing yourself with the main screen of the POS system. You should see different sections and buttons that allow you to perform various functions.
  2. Use the keyboard to enter necessary information and navigate through different screens. Ensure that the keyboard is functioning properly and all the keys are responsive.
  3. If you’re having trouble navigating through the system, try restarting the POS terminal by following the appropriate procedures mentioned in the user manual.

Performing Different Pos Functions

The Verifone Ruby 2 POS system offers a wide range of functions to streamline your sales and operations. However, it’s not uncommon to face issues while trying to perform these functions. Here’s a troubleshooting guide to help you overcome some common problems:

POS FunctionTroubleshooting Tip
Ringing up sales and looking up pricesIf you’re unable to ring up sales or look up prices for specific items, ensure that the item database is up to date. Check if the system is properly connected to the database server and if there are no connectivity issues. If the problem persists, reach out to your IT support team for further assistance.
Applying for discounts and promotionsIf you encounter difficulties while applying discounts or promotions to items, double-check the set-up of your discount and promotion rules. Make sure they are correctly configured in the system. If the issue continues, try restarting the POS terminal or contacting your system administrator for guidance.

Ringing Up Sales And Looking Up Prices

One of the fundamental functions of a POS system is the ability to ring up sales and look up prices for different items. Here are some troubleshooting tips to help you resolve any issues you may encounter:

  • If you are unable to ring up sales, check if the scanner or the manual entry option is functioning properly. Test different items to ensure they can be scanned or entered without any errors.
  • If you cannot look up prices for specific items, verify that the price book is correctly updated. Ensure that the item’s identifier in the price book matches the one you are trying to look up.
  • In case you experience difficulties with either of these functions, restart the POS terminal and try again. If the problem persists, seek assistance from your IT department or system administrator.

By following these troubleshooting tips and familiarizing yourself with the POS functions of the Verifone Ruby 2 system, you can quickly resolve any issues that may arise, ensuring a smooth and efficient operation.

Issue 3: Clearing Reserved Pump

In the Verifone Ruby 2 system, one common issue that operators may encounter is a reserved pump status. A reserved pump occurs when a fuel dispenser is temporarily unavailable for use, typically due to a transaction that has been initiated but not completed. This can cause inconvenience and delays for both fuel station operators and customers.

Understanding A Reserved Pump Status

A reserved pump status indicates that a fuel dispenser is currently occupied by a transaction that has not been finalized. This status can be caused by various factors, such as a customer abruptly ending a transaction, a technical glitch, or a communication error between the dispenser and the point-of-sale system.

When a pump is in a reserved status, it cannot be used by another customer until the issue is resolved. This can lead to frustrated customers waiting for a pump to become available and a decrease in overall customer satisfaction.

Clearing A Reserved Pump

To clear a reserved pump and make it available for use again, follow these steps:

  1. Access the POS CSR Functions Menu on the Verifone Ruby system.
  2. Select the option to clear reserved pumps or a similar function.
  3. Identify the pump number or dispenser ID that is currently reserved.
  4. Enter the pump number or dispenser ID and initiate the clear process.

Once the clear process is completed, the reserved pump status will be removed, and the pump will be available for use by another customer. It is essential to ensure that the issue causing the reserved pump status has been addressed to prevent future occurrences.

Clearing Pumps On Hold

In addition to reserved pumps, it is also crucial to clear any pumps on hold to avoid any further delays in customer transactions. Pumps can be put on hold due to various reasons, such as technical issues, payment authorization problems, or manual intervention by the operator.

To clear pumps on hold:

  1. Access the POS CSR Functions Menu on the Verifone Ruby system.
  2. Select the option to clear pumps on hold or a similar function.
  3. Review the list of pumps on hold and identify the ones that need to be cleared.
  4. Initiate the clear process for each pump on hold to make them available for use again.

By promptly clearing both reserved pumps and pumps on hold, fuel station operators can ensure a smooth and efficient customer experience, minimizing wait times and maximizing customer satisfaction.

Section 3: Additional Troubleshooting Resources

Verifone Training YouTube channel For Video Tutorials

If you prefer video tutorials to learn about troubleshooting the Verifone Ruby 2 system, the Verifone Training YouTube channel is an invaluable resource. With a wide range of videos, you can find step-by-step instructions and demonstrations on various topics related to Verifone Ruby 2 troubleshooting.

They have videos specifically focused on printer troubleshooting, including topics such as replacing paper, printer mechanical failure, and printer comms errors. These videos can guide you through the process of resolving common printer issues.

Additionally, the Verifone Training YouTube channel offers videos on Verifone POS operations. These videos cover essential topics such as keyboard usage, basic navigation of the POS, POS functions, and more. Whether you’re a beginner or an experienced user, these tutorials are designed to enhance your understanding of the Verifone Ruby 2 system.

Register/pos Csr Functions Menu On The Verifone Website

To access comprehensive troubleshooting information and resources, you can visit the Register/POS CSR Functions Menu on the official Verifone website. This menu provides detailed guides and documentation on various aspects of troubleshooting the Verifone Ruby 2 system.

The Register/POS CSR Functions Menu covers a wide range of topics, including but not limited to:

  • Register functions
  • Payment functions
  • Pump control functions
  • Report functions
  • System maintenance functions

By referring to this menu, you’ll have access to step-by-step guides and detailed explanations of each function, helping you troubleshoot specific issues with your Verifone Ruby 2 system effectively.

Integrated Pos Solutions From Verifone

Verifone offers a range of integrated POS solutions that can help you manage your business efficiently and provide exceptional customer experiences beyond accepting payments. These integrated solutions seamlessly combine hardware, software, and services to optimize your operations and drive revenue.

With Verifone’s integrated POS solutions, you can:

  • Manage inventory and pricing
  • Streamline employee management
  • Offer personalized promotions and loyalty programs
  • Access real-time reporting and analytics

By leveraging these integrated solutions, you can enhance the overall performance of your Verifone Ruby 2 system and ensure smooth operations for your business.

Troubleshooting Checklist Page For Quick Reference

If you’re looking for a quick reference when troubleshooting issues with your Verifone Ruby 2 system, the Troubleshooting Checklist page is a valuable resource. This page provides a concise checklist of common problems and their solutions, allowing you to quickly identify and address issues that may arise.

With this troubleshooting checklist, you can efficiently troubleshoot various aspects of the Verifone Ruby 2 system, including hardware, software, network connectivity, and peripheral devices. It serves as a handy reference guide that can save you time and help you resolve issues with ease.

Frequently Asked Questions

How Do You Change The Time On Verifone Ruby 2?

To change the time on Verifone Ruby 2, follow these steps: 1. Press the “Setup” button on the keypad. 2. Select “System. ” 3. Choose “Date/Time. ” 4. Enter the correct date and time using the keypad. 5. Press “Enter” to save the changes.

What Is Ruby2?

Ruby2 is an upgraded version of the Verifone POS system that helps merchants manage their business and enhance customer experiences. It offers integrated solutions beyond accepting payments. Troubleshooting guides are available to address any issues with the system.

Is Verifone A Pos?

Yes, Verifone is a POS (point of sale) solution provider, offering integrated POS solutions that help merchants manage their business and drive revenue by providing personalized customer experiences beyond accepting payments.

How To Troubleshoot Common Verifone Ruby 2 Errors?

If you encounter any common errors on your Verifone Ruby 2 POS system, follow these troubleshooting steps to resolve them quickly.

What Should I Do If My Verifone Ruby 2 Pos System Freezes?

If your Verifone Ruby 2 POS system freezes, try restarting the device by pressing the reset button or contact customer support for further assistance.


Troubleshooting Verifone Ruby 2 issues can be a challenge, but with the right approach, it can be resolved effectively. By following the troubleshooting checklist, seeking support from Verifone, and resetting the device if necessary, users can overcome common problems and ensure the smooth operation of their POS system.

Remember to never unplug the system as a first step and utilize the resources available to find solutions. With the right strategies, Verifone Ruby 2 troubleshooting can be a manageable task.

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