Follett Ice Machine Troubleshooting: Ultimate Guide

For Follett Ice Machine troubleshooting, if the ice is not dispensing, check for a clogged air filter or a dirty condenser coil. Cleaning or replacing the air filter and cleaning the condenser coil can help resolve the issue.



Common Issues With Follett Ice Machines

Clogged Air filters And Poor Ventilation

A common issue with Follett ice machines is a clogged air filter, which leads to poor ventilation and airflow. When the air filter is blocked, the machine cannot function properly, resulting in lower ice production. To resolve this problem, follow these steps:

  1. Locate the air filter on your Follett ice machine.
  2. Remove the air filter from the machine.
  3. Inspect the filter for any dirt or debris.
  4. If the filter is dirty, clean it with water and a mild detergent.
  5. Allow the filter to dry completely before reattaching it to the machine.
  6. If the filter is damaged or cannot be cleaned, replace it with a new one.

Note: Regularly cleaning or replacing the air filter can help maintain good airflow and prevent ice production issues.

Dirty Condenser Coil Causing Poor Ice Production

Another common issue with Follett ice machines is a dirty condenser coil, which can lead to poor ice production. Mineral residue, grease, and dirt can accumulate on the condenser coil over time, restricting heat transfer and affecting the machine’s efficiency. To clean the condenser coil, follow these steps:

  1. Ensure that the power to the ice machine is turned off and unplugged.
  2. Locate the condenser coil on the machine.
  3. Use a soft brush or vacuum cleaner to remove any loose debris from the coil.
  4. If there are stubborn deposits, use a coil cleaner recommended by Follett to dissolve and remove them.
  5. Rinse the coil thoroughly with water and allow it to dry completely.

Note: Regularly cleaning the condenser coil can improve the ice machine’s performance and prevent issues caused by poor heat transfer.

Malfunctioning Control Board Affecting Ice Maker Functionality

A malfunctioning control board can also affect the functionality of your Follett ice maker. The control board is responsible for regulating the various operations of the machine, such as ice production and temperature control. If the control board is not working correctly, it can lead to issues like no ice production or inconsistent ice quality. To troubleshoot this problem:

  1. Check if there are any error codes displayed on the control panel.
  2. Reset the control board by turning off the machine, waiting for a few minutes, and then turning it back on.
  3. If the issue persists, consult the user manual or contact Follett customer support for further assistance.

Note: It is essential to address control board issues promptly to ensure the proper functioning of your Follett ice machine.

Cleaning The Air Filter

Proper ventilation is crucial for the efficient operation of a Follett ice machine. One of the most common issues that can disrupt the ice-making process is a clogged air filter. A clogged air filter leads to poor ventilation and airflow, affecting the overall performance of the ice machine.

Importance Of A Clean Air Filter For Proper Ventilation

A clean air filter is essential for maintaining proper ventilation in a Follett ice machine. The air filter ensures that the machine receives a sufficient amount of fresh air, promoting efficient cooling and preventing overheating. A clogged air filter restricts the airflow, resulting in insufficient cooling and poor ice production.

Steps To Clean Or Replace The Air Filter

Step 1: Locate the air filter

The air filter is typically located on the side or top of the ice machine, depending on the model. Refer to the user manual or manufacturer’s instructions to find the exact location of the air filter.

Step 2: Remove the air filter

Once you have located the air filter, gently remove it from its housing. Be careful not to damage the filter or any surrounding components.

Step 3: Inspect the air filter

Check the condition of the air filter. If it is heavily clogged with dust, debris, or other contaminants, it may be necessary to replace it. If the filter appears to be relatively clean, you can proceed with cleaning it.

Step 4: Clean the air filter

Use a soft brush or vacuum cleaner to remove any dust or debris from the air filter. Be gentle to avoid damaging the filter material. Ensure that all visible dirt is removed and that the filter is free from any blockages.

Step 5: Reinstall or replace the air filter

After cleaning the air filter, carefully place it back into its housing. Make sure it is securely fitted and properly aligned. If the air filter is damaged or excessively dirty, replace it with a new one of the same specifications.

Step 6: Regular maintenance

To ensure proper ventilation and prevent future issues, it is important to clean or replace the air filter regularly. Check the manufacturer’s recommendations for the recommended maintenance schedule.

By cleaning or replacing the air filter regularly, you can maintain proper ventilation in your Follett ice machine, ensuring optimal performance and efficient ice production.

Cleaning The Condenser Coil

When it comes to maintaining and troubleshooting your Follett ice machine, cleaning the condenser coil is an essential step. The condenser coil plays a crucial role in the ice production process, ensuring efficient cooling and optimal performance of the machine.

Role Of The Condenser Coil In Ice Production

The condenser coil is responsible for removing heat from the ice machine, allowing the refrigerant to cool down, and, in turn, creating ice. It works by dissipating the heat absorbed from the ice-making process, enabling the machine to produce ice consistently and effectively. However, over time, the condenser coil can accumulate dirt, mineral residue, and grease, hampering its ability to cool down efficiently.

Guide To Cleaning The Condenser Coil Effectively

To ensure uninterrupted ice production and prevent any issues that may arise due to a dirty condenser coil, it’s essential to clean it regularly. Here’s a step-by-step guide to cleaning your Follett ice machine’s condenser coil properly:

  1. Turn off the ice machine and unplug it from the power source to ensure safety.
  2. Locate the condenser coil, which is typically located at the back or underneath the unit.
  3. Remove any obstructions or debris around the condenser coil that may hinder the cleaning process.
  4. Use a soft brush or a vacuum cleaner with a brush attachment to gently remove dust, dirt, and other particles from the condenser coil. Ensure that you brush or vacuum in the direction of the coil fins to prevent damage.
  5. If there are stubborn dirt or grease stains on the coil, dampen a cloth or sponge with a mild detergent mixed with water and gently wipe the affected areas.
  6. Rinse the condenser coil with water, ensuring that you do not apply excessive pressure that could bend or damage the fins.
  7. Allow the condenser coil to dry completely before plugging it in and restarting the ice machine.
  8. Regularly check and clean the condenser coil at least once every three months or as recommended by the manufacturer for optimal performance.

By following this cleaning guide, you can ensure that your Follett ice machine’s condenser coil remains free from dirt and debris, allowing it to function efficiently and produce fresh ice consistently. Remember, a clean condenser coil is key to maximizing the lifespan of your ice machine and preventing potential problems in the long run.

Troubleshooting The Control Board

Understanding The Control Board’s Impact On Ice Maker Performance

The control board is a crucial component of any Follett ice machine. It acts as the brain behind the ice maker’s operations, regulating various functions such as water flow, ice production, and temperature control. Understanding how the control board works and its impact on ice maker performance is essential for troubleshooting any issues that may arise.

Methods To Diagnose And Fix Control Board Issues

Diagnosing control board issues can be challenging, but with the right knowledge, you can save time and money on repairs. Here are some steps to help you diagnose and fix control board problems with your Follett ice machine:

  1. Check for power supply: Start by ensuring that the ice machine has a stable power supply. Check the breaker, power cord, and any other electrical connections to make sure they are secure.
  2. Inspect for visible damage: Carefully examine the control board for any visible signs of damage or burned components. If you notice any physical damage, it may be necessary to replace the control board.
  3. Reset the control board: In some cases, a simple reset can resolve control board issues. Locate the reset button on the control board (refer to the manufacturer’s guide or manual for specific instructions) and press it to reset the board.
  4. Test the control board with a multimeter. If the above steps don’t resolve the issue, you can use a multimeter to test the control board for continuity and voltage. This will help you identify any faulty components that may need to be replaced.
  5. Replace faulty components: If the multimeter test indicates a faulty component on the control board, you will need to replace it. Contact Follett or a professional technician for assistance in sourcing the correct replacement parts.
  6. Consult a professional. If you are unsure about performing these troubleshooting steps or if the issue persists after attempting the above methods, it is recommended to seek professional help. An experienced technician will have the expertise to diagnose and resolve complex control board issues.

By following these troubleshooting steps, you can effectively diagnose and fix control board issues with your Follett ice machine. Remember to refer to the manufacturer’s guide or manual for specific instructions related to your ice maker model.

Steps To Reset A Follett Ice Maker

Resetting a Follett ice maker can be a simple and effective troubleshooting technique when experiencing any issues with your ice machine. Here are the step-by-step instructions to manually reset a Follett ice maker:

Importance Of Resetting The Ice Maker For Troubleshooting

Resetting the ice maker is an important step in troubleshooting Follett ice machines. It allows you to restart the system, clear any error codes, and resolve minor issues that may be affecting its performance. By following these reset steps, you can potentially fix common problems without the need for professional assistance.

Manual Reset Process For Follett Ice Makers

  1. Locate the power switch or breaker that controls the ice maker and turn it off. This will completely shut down the ice machine.
  2. Wait for a few minutes to ensure that all components of the ice maker have fully powered down.
  3. After the waiting period, switch the power back on or reset the breaker to restart the ice maker.
  4. Once the power is restored, listen for any sounds or observe the ice maker’s operation. Check if it starts making ice and if any error codes on the control panel disappear.
  5. If the ice maker does not start making ice or error codes persist, consult the manufacturer’s manual or contact Follett customer support for further assistance.

Following these simple steps can help you reset your Follett ice maker and potentially resolve any minor issues affecting its performance. Resetting the ice maker should be one of the first troubleshooting steps to take if you experience any problems with your Follett ice machine.

Resolving Ice Maker Production Issues

Resolving Ice Maker Production Issues

If your Follett ice machine is not producing enough ice or not producing any ice at all, there are a few troubleshooting steps you can take to resolve the issue. By checking and addressing specific components, you can ensure optimal ice production. Here are some steps to follow:

Checking The Control Arm And Power Switch For Proper Function

The control arm and power switch play a crucial role in the ice-making process. To ensure proper function, check that the control arm is in the correct position and not obstructed. Additionally, verify that the power switch is turned on and supplying electricity to the ice maker.

Verifying the Correct Installation Of The Ice Maker

Proper installation is essential for the ice maker to operate efficiently. Double-check that the ice maker is installed according to the manufacturer’s instructions. Ensure that all connections are secure and that there are no leaks in the water line.

Cleaning Or Replacing The Water Filter

A clogged water filter can restrict water flow to the ice maker, affecting ice production. Regularly clean or replace the water filter to maintain optimal water quality and flow. Refer to the manufacturer’s instructions for the correct cleaning or replacement procedure.

Adjusting Water Flow To The Ice Maker

In some cases, the water flow to the ice maker may be too slow or too fast, affecting ice production. Consult the manufacturer’s instructions to adjust the water flow to the ice maker accordingly. This can help ensure the right amount of water reaches the ice-making mechanism.

Ensuring Optimal Freezer Temperature For Ice Production

The freezer temperature plays a crucial role in ice production. Check and adjust the freezer temperature to the recommended setting for ice production. This ensures that the ice-making mechanism functions optimally and produces ice of the desired quality.

Unfreezing The Water Intake If Frozen

If the water intake of your ice maker is frozen, it can disrupt the ice-making process. Carefully thaw the frozen water intake using a hairdryer on the lowest heat setting or by applying warm water. Avoid using excessive heat to prevent damage to the ice maker.

Inspecting The Valve And Water Line For Any Issues

Check the valve and water line for any leaks, kinks, or blockages. A faulty valve or obstructed water line can disrupt water flow to the ice maker. If necessary, repair or replace the faulty components to restore proper water flow and ice production.

Additional Troubleshooting Tips And Tricks

When it comes to troubleshooting a Follett ice machine, it’s essential to be thorough and methodical in your approach. Sometimes, the issue may be easily identifiable and fixable with a few simple steps. In other cases, additional troubleshooting tips and tricks may be necessary to pinpoint and resolve the problem. In this section, we will discuss some common issues that users may encounter with their ice makers, performing routine maintenance to prevent future problems, and seeking professional assistance if troubleshooting steps are unsuccessful.

Identifying Other Potential Issues With The Ice Maker

Even after trying the basic troubleshooting steps, there may be other potential issues with your Follett ice machine that could be causing problems. Here are a few things to check:

  • Make sure the water supply line is properly connected and free from any blockages.
  • Check the water inlet valve for any signs of damage or clogging.
  • Inspect the ice maker’s control board for any visible signs of malfunction.
  • Ensure that the ice maker’s temperature is set correctly.

If you notice any issues with these components, it may be necessary to replace or repair them to restore the ice maker’s functionality.

Performing Routine Maintenance To Prevent Future Problems

Regular maintenance is key to ensuring the optimal performance and longevity of your Follett ice machine. By following these routine maintenance tips, you can prevent future problems from arising:

  1. Regularly clean and sanitize the ice machine, including the ice bin, water lines, and evaporator plate.
  2. Inspect and clean the condenser coil to remove any mineral residue, grease, or dirt buildup.
  3. Replace the air filter as recommended by the manufacturer.
  4. Check and adjust the water level sensor to ensure proper water flow.

By incorporating these maintenance tasks into your routine, you can minimize the risk of breakdowns and ensure your ice machine continues to operate smoothly.

Seeking Professional Assistance If Troubleshooting Steps Are Unsuccessful

If you have followed all the troubleshooting steps and are still unable to resolve the issue with your Follett ice machine, it may be time to seek professional assistance. Certified technicians have the knowledge and expertise to diagnose and repair more complex problems that may be beyond the scope of basic troubleshooting.

When reaching out to a professional, make sure to provide them with detailed information about the issue you are experiencing, any steps you have already taken to troubleshoot, and the model and serial number of your ice machine. This information will help them better understand the problem and provide an accurate solution.

Remember, attempting to perform complex repairs without the necessary skills and knowledge may cause further damage and void any warranties on your ice machine. Don’t hesitate to seek professional help to ensure the best possible outcome.

Frequently Asked Questions

Why Is My Follett Ice Machine Not Making Ice?

A clogged air filter or dirty condenser coil may be preventing your Follett ice machine from making ice. Clean or replace the air filter and clean the condenser coil to improve ventilation and airflow. Check for defective parts such as the start relay, start capacitor, run capacitor, main contractor, and shuttle mechanism.

How Do I Manually Reset My Ice Maker?

To manually reset your ice maker, follow these steps: 1. Locate the reset button on your ice maker. 2. Press and hold the reset button for 10 seconds. 3. Release the reset button. Your ice maker should now be reset and ready to use.

How Do I Get My Ice Maker To Work Again?

To get your ice maker working again, follow these steps: 1. Check the air filter and clean or replace it if clogged. 2. Clean the condenser coil to remove mineral residue and dirt. 3. Check the control arm and power switch. 4. Inspect the water filter and replace if necessary. 5. Ensure proper installation and check for adjustable water flow. 6. Check the freezer temperature. 7. Unfreeze the water intake. 8. Inspect the valve and the home’s water line. 9. Make sure the ice bin is in the correct position. 10. If all else fails, check for defective parts like the start relay or main contractor. (Source: WebstaurantStore)

Why Won’t My Ice Maker Stop Making Ice?

If your ice maker won’t stop making ice, there are a few possible reasons. First, check for a clogged air filter or dirty condenser coil. Clean or replace them as needed. Also, make sure the ice bin is properly placed so the shutoff arm can work correctly.

If you’ve removed the freezer shelf, the ice maker may have too much space. Lastly, check for any defective parts, like the start relay or main contractor.

Why Is My Follett Ice Machine Not Making Ice?

A clogged air filter or dirty condenser coil can disrupt the ice-making process. Clean or replace the filter and clean the condenser coil to ensure proper ventilation and airflow.


To troubleshoot your Follett ice machine and get it back to optimal functioning, there are a few common issues to address. Start by checking and cleaning the air filter to ensure proper ventilation. Additionally, clean the condenser coil to remove any mineral residue or dirt.

If these steps don’t solve the problem, consider checking the control arm, power switch, and water filter. Finally, ensure that the ice bin is correctly positioned for the shutoff arm to function properly. By following these troubleshooting tips, you’ll have your Follett ice machine back up and running in no time.

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